Shipping policy

SHIPPING INFORMATION

DELIVERY AREAS:

We deliver throughout Italy and to the main countries of the European Union.

DELIVERY TIMES:

Italy: 3-5 working days from order confirmation
European Union: 5-7 working days from order confirmation

The times indicated are estimates and may vary depending on the destination and courier. Orders are processed from Monday to Friday (excluding holidays).

SHIPPING COSTS:

Standard shipping in Italy: [€ X.XX] (specify amount)
Free shipping in Italy: for orders over [€ XX.XX] (if applicable)
EU shipping: calculated based on destination (visible at checkout)

Shipping costs are calculated automatically at checkout based on the destination and weight of the order.

ORDER TRACKING:

You will receive an email with the tracking number to follow your shipment in real time.

PACKAGING:

Our wines are carefully packaged in protective bottle-specific packaging to ensure they arrive intact.

DAMAGED PACKAGES:

In case of a package damaged during transport:

1. Do not refuse delivery
2. Accept it with reservation, indicating “damaged package” on the courier's delivery note
3. Take photos of the damage and the packaging
4. Contact us within 48 hours of receipt at: info@cantinetonelli.it

We will immediately arrange for a replacement or refund.

FAILED DELIVERY:
If you are not present at the time of delivery, the courier will leave a notice to arrange a new delivery or collection from the nearest point.

CONTACTS:
For shipping information: info@cantinetonelli.it | Tel. +39 335 648 4680